PPOB Payment Service Customer Complaint Service

PosPay PPOB Service

PT. BPR Mitra Bali Muktijaya Mandiri partners with PT Pos Indonesia to present PosPay — a website and desktop-based Payment Point Online Banking (PPOB) service under an agency partnership system. Through this service, customers can pay various routine bills in one place, without needing to queue at multiple different counters.

PosPay Service Features
  • Telkom / IndiHome bills.
  • Prepaid credit, postpaid credit, and data packages.
  • Credit installment bills (Adira, BAF, and similar).
  • Electricity bills, electricity tokens, and water utility (PDAM) bills.
  • As well as various other types of bills.

Don't let bills disrupt your busy schedule — leave it to us to make all your payments easier.

Contact Us

Customer Complaint Service

We are committed to providing the best service to all customers. Please fill out the form below to submit your complaint — our team will follow up in accordance with applicable regulations. Written complaints are resolved within 10 (ten) business days of receipt, extendable by another 10 (ten) business days if necessary.

Customer Complaint Service Flow

Customers can submit complaints through the channels below. Every complaint is recorded, given a registration number, and followed up by the consumer protection implementation unit.

Verbally

Call (0366) 5501009 or visit the Head Office/Cash Office of PT BPR Mitra Bali Muktijaya Mandiri in person.

The bank must resolve the complaint within 5 + 5 business days.
In Writing

Send your complaint by email to mitramuktijaya@yahoo.co.id, through the form on this website (bprmitramuktijaya.com), or via Instagram @bprmitramuktijaya.

The bank must resolve the complaint within 10 + 10 business days.
Online Complaint to OJK

Visit the OJK Consumer Protection Portal Application (APPK) at kontak157.ojk.go.id or send an email to konsumen@ojk.go.id.

Complaint Handling Steps
  1. The Customer Service officer registers the customer complaint.
  2. The officer gives the complaint registration number to the customer.
  3. The Customer Service officer coordinates with the Customer Complaint Unit Implementation Coordinator.
  4. The Consumer Protection Unit Implementation Coordinator coordinates with the relevant work units to follow up.
  5. The complaint resolution result is communicated to the customer.

If necessary, the bank notifies the customer of an extension of the resolution time.

Flow chart of the customer complaint service of PT BPR Mitra Bali Muktijaya Mandiri: verbal, written, and online complaint via OJK
Click the image to enlarge.
PDF/JPG/PNG format, maximum 5MB.
Example: transaction proof (deposit/withdrawal/transfer), passbook, deposit certificate, or other supporting documents. You may select more than one file at once. PDF/JPG/PNG format, maximum 5MB per file.